As a general rule you shall not be entitled to cancel your order once you have received
confirmation of the same.
However, in the unlikely event of an item on your order being unavailable, our Call
Executive will contact you on the phone number provided by You at the time of placing the
order and inform you of any such unavailability. In such an event you will be entitled to
cancel the entire order and shall be entitled to a refund in accordance with our refund
We reserve the sole right to cancel your order in the following circumstance:
In the event of the designated address following outside the delivery area covered
Failure to contact you by phone or email at the time of confirming the order
Failure to deliver your order due to lack of information, address or authorization
from you at the time of delivery.
Unavailability of all the items ordered by you at the time of booking the order.
Failure to confirm an Order due to reasons beyond our control or attributable to the
You shall be entitled to a refund only if you have made the payment via Online Payment for
your order at the time of placing your order with www.subziyan.com and only
in the event of any of the following circumstances:
Your order packaging has been tampered or damaged at the time of delivery;
If the Order is cancelled by us, due to any of the following reasons:
your delivery address is outside our delivery area;
failure to contact you by phone or email at the time of confirming the order
You cancelling the order at the time of confirmation due to unavailability of the
items you ordered for, at the time of booking.
Our decision on refunds shall be at our sole discretion and shall be final and binding.
All refund amounts shall be credited to respective accounts within 3-4 business days in
accordance with the terms that may be stipulated by the bank which has issued the credit /
In case of payment at the time of delivery, you will not be required to pay for:-
- Orders where the packaging has been tampered or damaged by us;
- Wrong order being delivered; or
- Items missing in an Incomplete Order from your order at the time of delivery.
In case where the customer cancels the order before the order has been dispatched, and the customer had paid online already, his money will be refunded to him within 48 working hours.
We do not charge any cancellation fee. Hence full amount gets refunded to the customers in case the customer cancels the order.
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